It’s Your Vehicle
You have an important role in returning your vehicle to its pre-accident condition, and it starts with finding out more right here. You’re the only one who truly has an interest in returning your vehicle not just to its pre-accident look, but to its pre-accident safety, structural integrity and performance.
You can give your keys to the insurance company or DRP* and trust that everything is being done to look out for your best interests. Or, you can get involved in the process. Ask questions. Learn your rights. Read more about your insurance and how it affects your repair.
You do have a voice in the process. Use it or lose it.
*A DRP (Direct Repair Provider) has a special, contractual relationship with an insurer. While many quality shops have DRP relationships, and they may add convenience, that can also affect how the vehicle is repaired, and which parts are used. Many insurers have specific requirements, or quotas, requiring that a percentage of alternative “Non-Original” parts be used.
Aftermarket Parts? Certified Parts?
Some parts are “certified” to reduce body shop and consumer concerns about the differences in aftermarket parts. And, though 93% of body shops report that they do use aftermarket parts, only 4% say they like them. They also say they’re 4 times as likely to return certified or non-certified aftermarket parts to their supplier as they are with OE*. And, most importantly, certified or non-certified parts are not required to be crash tested with your vehicle.
Insurance companies often “guarantee” non-OEM parts to reassure owners—which sounds great, until you realize that most of the time the warranty is only likely to help you if you can see the difference yourself!
*Babox Research 2011